Course Objectives

• To understand how vital their role is in projecting a professional, business-friendly image of themselves and the organization they work for
• To establish standards of excellence which focus on developing exceptional customer service
• To differentiate your company from others by going the extra mile with a personal touch
• To implement a common service language to connect effectively with others through simple and clear communication
• To improve customer satisfaction scores
• To implement GMP: (Good Management Principle)

Content

• The ultimate truth – nature of customers
• Spirit of attitude
• Under pressure -watch your pulse
• Branding through image building
• Recipe for enchanting customers
• Implement good management practices

Target Group

Executives, sales personnel, customer service representatives and anyone in customer focused positions

Resource Person – Kanthi Basnayake

Kanthi Basnayake is a Corporate Trainer, Inspirational Speaker, and Behavioral Coach with several years’ exposure in training more than 1000 Individuals from various organizations in Sri Lanka and Maldives.

Kanthi has been personally trained and coached in various arenas by many internationally renowned trainers. Her trainings are exhaustive and Include mindset management and skill sets enhancement.

Venue: Taj Samudra

Time:     9.00 am to 5.00 pm

Date:     22^nd March 2014

For more details contact SLIM now or call Franki: 0727-774-587 / Thilini: 0727-296-926 or see below image